Job Description

Position: Enforcement Officer

Definition of Class

• Responsible for the enforcement in the Domestic Relations Section, of delinquent support orders, pursuant to complaints, petitions and orders of the court.

Duties & Responsibilities

• Learning and working within the confines of the PACSES System (Pennsylvania Child Support Enforcement System) as it relates to the collection of child support. Conducts interviews with clients who are not in compliance with their order of support. Establishes location of absent parent by use of all sources available. Performs investigations concerning non compliance of support orders and determines appropriate action to be taken. Prepares and issues all forms as may be required, i.e. appearance notices, wage withholdings and contempt petitions, etc. Serves petitions for contempt of court as may be required. Prepares cases for court and presents testimony, makes recommendations to the Court on disposition of the case. Maintains and writes reports on all interviews with clients. Interacts professionally with Judges, other Court Offices locally and statewide and relevant governmental agencies as may be required. Files judgments on behalf of plaintiff or Department of Public Welfare. Prepares monthly statistical reports and performs similar or related duties as required.
• The above statements reflect the general details considered necessary to describe the principal functions of the job and shall not be considered as a detailed description of all the work requirements that may be inherent in the job.

Knowledge, Skills, & Abilities

• Knowledge of Pennsylvania Rules of Civil Procedures and departmental procedures as may be required in the administration of the Child Support Enforcement activity. Interface professionally with the public and clients with understanding and firmness. Defuse volatile situations and work effectively with people to aid them in adjusting to their specific problems. Ability to analyze, interpret and evaluate case records for sound courses of action based on departmental procedures. Good communication skills with court personnel and the public, conducted in a professional manner.

Minimum Requirements

• Bachelor's Degree in Social Sciences or related field, OR 7 years of relevant experience in Domestic Relations within Pennsylvania.

Preferred Qualifications

• Experience dealing with the public preferred.

Conditions Of Employment

• Training in interviewing and investigating utilizing good communication skills