Job Description

Position: Intake Officer

Definition of Class

• Interviewing applicants in the Domestic Relations Section, in order for them to secure Support Orders for children and/or spouses.

Duties & Responsibilities

• Conducts office interviews with clients and makes decisions on what complaints/petitions should be taken including but not limited to UIFSA or IFSA.
• Prepares complaints for support, petitions to amend complaints, petitions to set support and petitions to modify, suspend or terminate existing orders for support.
• Process withdrawals/dismissals if actions for support can no longer be processed.
• Obtains and updates pertinent information to enter and enforce support orders.
• Interacts professionally with Judges, other Court Offices locally and statewide and relevant inter-governmental agencies as may be required.
• Identifies data properly through PACSES electronic interfacing.
• In conjunction with the Locate Unit, establishes location of absent parents by use of all resources available. Prepares daily statistical reports.
• Assist with Genetic Testing and other duties when necessary.
• The above statements reflect the general details considered necessary to describe the principal functions of the job and shall not be considered as a detailed description of all the work requirements that may be inherent in the job.

Knowledge, Skills, & Abilities

• Knowledge of the Pennsylvania Rules of Civil Procedures and departmental procedures as it pertains to the filing and receipt of petitions.
• Interact professionally with the public and clients with empathy and firmness.
• Working knowledge of computer interfacing including data entry and monitoring data.
• Defuse volatile situations and work effectively with people to aid them in adjusting to their specific requests.
• Ability to analyze, interpret and evaluate case records, both computerized and hard copy and take sound courses of action bases on departmental procedures.
• Good communication skills, especially when dealing with difficult situations or subject matters.

Minimum Requirements

• Bachelor's Degree in Social Sciences or related field, OR 5 years of relevant experience in Domestic Relations within Pennsylvania.

Preferred Qualifications

• Experience dealing with the public.
• Previous training in interviewing and gathering information while utilizing good communication skills (verbal & written).

Conditions Of Employment